Get answers to frequently asked questions
Frequently asked questions for savers
- Account Access
- Contributions
- Eligibility
- Employer Registration
- Fees and Costs
- General
- Investments
- Linking Bank Accounts
- Onboarding Process
- Saver's Credit
- Security
- Tax Forms
- Withdrawals
- Can I connect a bank account to my account?
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Yes, we’ve made it even easier to access and handle funds by allowing you to securely log in and connect bank accounts. You can securely connect a bank via Plaid or manually add a bank account.
- Can I connect more than one bank account or type of account?
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Yes, you can connect more than one bank account as well as multiple types of bank accounts. Each account and type will need to be connected individually, but you can have both savings and checking accounts linked to their account at one time.
- How can I connect a bank account?
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Log in to your account, go to the “Settings” tab, and click on the “Add a new bank” button. Follow the steps to link a new bank account by connecting via Plaid or manually adding an account.
Keep in mind that you won’t be able to withdraw money to a newly added bank account. There is a 10-day withdrawal hold on manually added bank accounts and a 5-day withdrawal hold on banks added via Plaid.
- What type of bank accounts can I add to my account?
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You can connect a checking or savings account. These types of accounts use Automated Clearing House (ACH) transfers, which are a fast and efficient way to electronically move funds from one account to another.